How long does delivery take?
Orders are shipped within 24 to 48 hours from our workshop. Once shipped, standard delivery usually takes 3 to 5 business days in Canada and the United States. You will receive a confirmation email with a tracking number as soon as your package leaves our workshop.
Do you ship internationally?
Yes, we ship to several countries. Delivery times and costs vary by destination and are calculated automatically at checkout.
Can I return or exchange a product?
You have 30 days from receipt of your order to return an unopened product in its original packaging. Contact our customer service via the Contact page to initiate a return or exchange.
Are your products suitable for sensitive skin?
Our formulas are designed to be gentle and respectful of the skin, with pure active ingredients and little added fragrance. However, we recommend performing a patch test on a small area before first use, especially if you have reactive skin or known allergies to certain ingredients.
Are Maison Sultanat products vegan and cruelty-free?
The majority of our skincare products are formulated without animal-derived ingredients, and none of our products are tested on animals. When a skincare product contains an animal-derived ingredient, such as certain waxes, this is always specified in its ingredient list.
How should I store my products?
Store your skincare products away from direct light, heat, and humidity, ideally between 15 and 25°C. Close each container tightly after use to preserve the freshness of the active ingredients. Most of our products keep for 12 months after opening.
Can I combine several rituals in my routine?
Absolutely. Each ritual addresses a specific need — Ambre for regeneration, Riad for slowing down, Nour for radiance, Levant for awakening the skin. You can combine them freely according to your current needs. If you're unsure about the ideal combination for your skin, our team will be happy to advise you.
How can I track my order?
As soon as your package is shipped, you will receive an email containing your tracking number. You can also check the status of your order at any time in the "My Account" section.
What payment methods do you accept?
We accept major credit cards as well as digital wallets offered at checkout. All transactions are secure and encrypted.
Do you have another question?
Our team is here to help. Write to us via our Contact page and we will be happy to answer you as soon as possible.